Completing the Content Services work ahead of the website project was a lot of work internally, but it was necessary for us. It made a meaningful difference in the success of the website redesign, and we would recommend other municipalities start content work well before beginning a website project.

Upanup has been and continues to be our strategic partner; their commitment to service excellence, proactive communication, and willingness to go the extra mile consistently stand out—well above what we see with many other partners. This modern web platform is far more than a redesign. It establishes the strategic foundation we need as we advance toward expanded online payment services, subscription-based communications, and a unified one-stop portal where residents can seamlessly access and engage with CRD services. This work positions us to bring more services online in a way that is intuitive, integrated, and aligned with how our communities expect to interact with us.

I truly appreciate the level of care, professionalism, and accountability that the entire Upanup team continues to bring to our partnership. It’s always impressive to see how closely your team listens, responds, and adapts to ensure CRD’s needs—both today and in the future—are fully supported.

"This was a new approach for us to listen to our users and include them in the design process," says Zoë Gray, Manager, Website & Public Engagement. "Upanup had valuable experience in this area and worked with us to test our sitemaps and designs with community members early on. This process changed our designs for the better and inspired us to keep seeking input from residents, who are ultimately our neighbours."

It was great working with the team. The timeline provided was established early and we didn't vary from it, reaching our deadlines and goals exactly as outlined. There was never a moment the project felt out of control - just steamed ahead beautifully.

The new website is excellent and a HUGE improvement over the old one. We couldn't be happier with the result. The development of the new site was fairly seamless with only a few minor challenges. All in all, it is one of the best experiences I have had launching a new municipal website.

Upanup is easy to work with, organized and very willing to try new ideas. The project flowed very well. This has helped us improve our customer experience and made it much easier for the general public to find what they are looking for. 

You guys are awesome - great vendors are hard to come by. You guys are top notch, we’re super happy with project management, the integration and how things are working. It is always a pleasure working with you.

They were professional, kind, and courteous. They met all their deliverables on time.

"The ease of access to our site has greatly improved. Staff are finding it much easier to update the website and we are therefore able to communicate with our community much easier.

Working with the team at Upanup was a great experience! They were punctual, transparent, and extremely helpful. Every step of the project was accompanied by ample support and guidance. I would not hesitate to recommend this experience to anyone looking for an amazing website experience."