The Town was in need of a refreshed digital presence and an optimized user interface to connect with users on the go and increase engagement. Upanup was selected to work with their internal team and provide solutions that would modernize their digital solutions while following accessibility and user experience (UX) best practices. We were excited to leverage a CiviKit Website to provide the Town with a website that is proven to meet the needs of other Canadian municipalities and their users.
The Town had an additional goal of improving its internal communication and workflows to ensure they were providing its citizens and visitors with enhanced digital services and customer service. They were able to identify specific pain points in their internal processes and determined that they required a new and improved intranet to assist their teams in meeting their goals. Intranets are increasingly popular for municipalities and provide a vast number of benefits (view our top 4 reasons to implement an intranet here).