The Challenge
FortisBC provides a range of digital properties and services, and works consistently to ensure that their platforms meet ever-changing customer expectations and standards for web usability. Their stakeholders know the updates to their properties should respond to customers' real needs, and that user feedback, testing and data are central to the success of their online initiatives.
The Solution
We've worked with FortisBC's internal teams to proactively identify opportunities to streamline services and improve designs, resulting in a more cohesive digital experience for customers and improved access to essential services and information. In addition to design updates, we've facilitated user experience testing sessions, compiled findings and developed recommendations to better serve customers based on real, demonstrated needs.
The Results
Building on their stakeholders' expertise and user knowledge, our team has helped FortisBC create a digital environment that is shaped by research and testing, constantly evolving to better serve their users. We continue to work with them to develop new strategies and solutions that ensure seamless, intuitive and, most importantly, useful experiences for their customers.
