The Challenge
Entegrus was looking to combine two websites after a recent merger to achieve one cohesive web presence. They also wanted to provide their customers with high levels of service by including a new and improved outage map that worked with their current system to display outages in real time. Entegrus was looking for a new site with improved functionality, layout and navigation while ensuring the process was a smooth transition for their many electricity customers across multiple communities.
The Solution
Our approach to content involved the development of a new sitemap that focused on prioritizing user needs and removing barriers that might prevent website visitors from completing key tasks and finding useful information We custom integrated their outage map system into a user-friendly display providing customers with timely information & updates. Providing timely feedback to customers is extremely important for organizations in the energy sector, especially after hours when customer service agents are unavailable. Upanup created a digital solution that met the needs of our client and their customers. Bi-weekly meetings were held with our client throughout the process to provide updates and gain regular feedback.
The Results
Entegrus’ website had a successful launch in November 2020. The new, clean, and modern website is user-focused and easy to navigate with quick links and latest news articles featured on the homepage. We designed the website to encourage Entegrus’ customers to engage online through multiple self-service and feedback options. Through open communication and in-depth planning, we completed all tasks and deliverables on schedule, and on budget, which resulted in a seamless transition for Entegrus’ employees and customers. We thoroughly enjoyed working with everyone on the Entegrus team and look forward to continuing our relationship. View their new website at entegrus.com.
